Connect With Us

If you have any questions, need support, or simply want to get in touch, feel free to contact us at

velorialondon@info.com

We’re always happy to help.

Frequently Asked Questions

You may return your order within 14 days of receiving it. Items must be unused, unworn, and in their original condition, including all original packaging and tags.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Once we receive and inspect the return, the refund will be processed within 14 days to the original payment method.

Yes. Bikinis, swimwear, and other intimate items are considered final sale and cannot be returned or refunded for hygiene reasons, unless the item is faulty or incorrect.

Orders are usually processed within 1–2 business days. Once shipped, delivery times depend on your location and the selected shipping method.

You will receive a confirmation email with tracking information as soon as your order has been dispatched.

Our products are designed with care and produced by trusted manufacturers. Production may take place in different countries, depending on the product, while always meeting our quality standards.

Shipping costs are calculated at checkout and depend on your location and the selected shipping method.

The total shipping cost will be clearly displayed before you complete your purchase.

Intentional design

Everything we do starts with why

Made with care

We believe in building better

A team with a goal

Real people making great products

Country/Region

Country/Region

Frequently Asked Questions

Intentional design

Made with care

A team with a goal